Terms & Compliance

Introduction

These Payment Terms describe how payments are handled for CUBIQ’s relocation services. Our goal is to provide transparency and security for both customers and service vendors through a milestone-based escrow model. By using CUBIQ, you agree to the following payment terms:

Payment Structure – Escrow Model

• Upfront Payment & Escrow: To confirm a booking, the customer pays the full quoted amount upfront. Payment is made via CUBIQ’s secure online checkout and held in escrow by our third-party payment processor (e.g. Stripe Connect). The funds are not released to service providers until each service milestone is completed and verified. This escrow model protects you by ensuring vendors only get paid after delivering results.

• Secure Processing: All payments are processed through a PCI-compliant payment gateway. CUBIQ does not store your card details. Our platform supports multiple currencies and can automatically split payments to multiple vendors while holding funds in escrow. You can pay by major credit/debit cards or other offered methods, and a receipt will be provided.

Milestone Release Schedule

Your payment is disbursed in portions to vendors as key milestones of your move are completed. The typical release schedule is as follows (percentages of the total price can be adjusted per move specifics): 

Milestone 1 – Packing Completed: Once packing at the origin is finished and your goods are loaded for transit (with confirmation from you and the packing team), a portion of the total payment (e.g. ~30%) is released from escrow to the origin packing service provider. 

Milestone 2 – Main Transit Departure: Once your shipment is handed over to the main carrier and departs (ship sailed or flight departed) with all documentation in order, the next portion of payment (e.g. ~50%) is released to the freight carrier or facilitator. 

Milestone 3 – Delivery & Unloading: After your belongings are delivered to the destination and you confirm receipt in good condition (completion of the move), the final portion of funds (e.g. ~20%) is released to the destination delivery provider. This marks the end of the transaction with full payment to all parties. 

Verification: CUBIQ coordinates verification at each milestone (e.g. checking delivered packing lists, departure documents, proof-of-delivery photos, and your sign-off) before triggering the release. Vendors are paid only upon validation of completed tasks in the CUBIQ system. If an issue is flagged, that milestone payment may be held until resolved (see Disputes below).

The above percentages and steps may be adjusted depending on the move plan (for example, a door-to-door service with one vendor might have a simpler 50/50 payment split). Any such adjustments will be communicated in advance.

Minimum Order Value

For efficiency, CUBIQ may enforce a minimum job value. Very small moves (below a certain size or cost threshold) will be charged a minimum fee of <Min Amount or equivalent> to cover basic operational costs. This minimum charge ensures that all necessary services (packing, customs handling, etc.) can be provided reliably. If your move’s calculated cost is below this threshold, the quote will automatically adjust to the minimum price and we will notify you.

Insurance Coverage Requirement

All shipments are required to have a minimum level of insurance coverage for the protection of your goods. You have two options: 

Purchase Insurance through CUBIQ: By default, we can include comprehensive transit insurance in your quote (or as an add-on). You will need to declare the value of your goods, and at minimum, coverage must equal this declared value (or a set minimum like \$10,000, whichever is higher). The insurance premium for this coverage will be added to your quote if selected.

Provide Proof of Own Insurance: If you opt to use a third-party or your own insurance, you must provide documentation of adequate coverage before the move begins. The coverage should meet or exceed the minimum required value as determined by CUBIQ for your shipment. 

No Insurance (At Your Risk): We strongly advise against waiving insurance. If you decline insurance, you assume full responsibility for any loss or damage to your goods. Neither CUBIQ nor our vendors will be liable for losses that could have been covered by an insurance policy. (By law, carriers’ default liability is very limited, often based on weight, which would likely not cover full replacement value of household goods.)

Payment Methods & Security

• Accepted Methods: CUBIQ accepts payments via major credit cards, debit cards, and other electronic payment methods as available in your region. All transactions are handled online for your convenience.

• Secure Platform: Payments are handled by a trusted payment platform (e.g. Stripe Connect), which ensures your funds are held safely in escrow and then distributed to providers. This system is compliant with financial regulations and uses encryption for all transactions. You can have confidence that your payment is protected throughout the process.

• Currency: Multi-currency payments are supported. You will be charged in the currency indicated on your quote or a currency of your choice (if available), and any conversion rates or fees will be transparently shown at checkout.

• Invoices & Receipts: Upon payment, you will receive an electronic receipt. You can also request a formal invoice. At each milestone release, the system logs the payment event, and you can view a record of which service was paid.

Changes, Cancellations & Refunds

• Changes in Scope: If your plans change (e.g. additional items, change of destination, postponement), please inform us as soon as possible. A revised quote may be required. If additional costs are incurred (for extra volume or services), you will need to approve and pay the difference (an updated payment request will be sent) before those services are executed. Likewise, if certain planned services are not needed, we will adjust the final charges accordingly.

• Cancellation Policy: If you need to cancel your move after payment has been made but before services begin, you may be eligible for a refund minus any non-recoverable costs (e.g. survey fees or administrative processing). If cancellation occurs after a certain milestone is already completed, the payment for that completed portion is non-refundable (since that vendor has been paid), but any funds for remaining unfulfilled milestones will be refunded. CUBIQ will work with you to determine the refundable amount based on how far along the move is.

• Refund Process: Approved refunds are returned via the same payment method originally used. Funds in escrow for any unstarted services can be released back to you promptly if a booking is cancelled. Please note that payment processor fees and currency exchange differences (if any) might not be recoverable in a refund; we will disclose any such deductions.

• Failure to Provide Service: In the unlikely event that a vendor cannot complete a service (for example, a trucking provider misses a pickup), CUBIQ will strive to arrange an alternative provider at no extra cost to you. If a replacement cannot be found in a reasonable time, the payment for that milestone will remain in escrow and can be refunded to you or applied to a rescheduled service date, per your preference.

Dispute Resolution (Payments)

If there is a dispute related to service quality or damage (e.g. you believe a milestone should not be marked complete due to an issue): 

Hold of Funds: The contested milestone’s funds will be held in escrow (not released to the vendor) while the issue is being investigated and resolved. You should report any problems immediately through the CUBIQ app or to your coordinator. 

Issue Resolution: CUBIQ will mediate between you and the vendor to reach a fair resolution. This may involve gathering evidence (photos, reports) and determining responsibility. We aim to resolve most issues quickly in good faith. 

Refunds/Adjustments: If the outcome of a dispute warrants a refund or cost adjustment (for example, compensation for a broken item, or a service not fully delivered), CUBIQ will facilitate the appropriate refund from the escrow funds or withhold payment to the vendor accordingly. Any agreed compensation to you will be paid out from the escrow before final settlement with vendors.

Escalation: Refer to our Terms & Conditions for how disputes are escalated if not resolved (including potential arbitration or legal action). Financial disputes that cannot be resolved amicably may ultimately be handled according to the governing law and dispute resolution clauses in the T&Cs.

By making a payment to CUBIQ, you acknowledge and accept these Payment Terms. These terms are designed to safeguard your funds and ensure accountability at each stage of your move. For any questions regarding payment, please contact us.

1. Introduction

These General Terms and Conditions (“T&Cs”) apply to the services provided by CUBIQ (“we”, “us”, or “the Company”) to you (“Customer”). By accepting a quote or using our platform and services, you agree to these T&Cs. These terms outline the scope of our services, the role of CUBIQ as a coordinator, the responsibilities of all parties, and important legal protections and limitations. Please read them carefully. (Additional service-specific terms or country-specific conditions may be provided as needed, but unless otherwise agreed, the following general terms apply.)

2. Service Scope and Role of CUBIQ

CUBIQ as a Marketplace Coordinator: CUBIQ operates a technology-driven logistics marketplace connecting customers with independent moving and transportation service providers. We are a facilitator and coordinator of your move, not a direct carrier or freight forwarder. This means CUBIQ itself does not own trucks, ships, or warehouses; instead, we partner with vetted third-party vendors (packers, transport companies, customs agents, delivery agents, etc.) to perform the actual moving services. CUBIQ’s platform and team coordinate these services end-to-end on your behalf.

Third-Party Service Providers: The vendors who carry out packing, freight, delivery, and other services are independent contractors selected through our platform. We carefully vet all service providers (e.g. verifying credentials, insurance, and quality history) to ensure reliability, and we continuously monitor performance (customer feedback, ratings, etc.). However, each vendor remains responsible for the execution of the work they are contracted to do. While CUBIQ will facilitate and oversee the process, you acknowledge that the actual services (physical packing, transport, etc.) are performed by third parties, and their actions or omissions are beyond CUBIQ’s direct control.

3. Customer Responsibilities

To help us serve you better and to comply with laws, the Customer has a few important responsibilities: 

Accurate Information: Provide true, complete, and timely information regarding your move. This includes origin and destination addresses, contact details, inventory of items and their approximate value, and any special handling requirements. You are responsible for ensuring that all details given to CUBIQ (either via the app or to our staff) are correct. 

Preparation of Goods: Unless otherwise arranged, you should prepare your belongings for the movers (e.g. set aside items that will not be moved, secure any personal valuables or important documents). If you pack any items yourself, use proper materials. CUBIQ or its vendors will advise on prohibited items or any prep needed. 

Compliance with Laws: Do not request shipment of any illegal or prohibited items. You must comply with all export/import laws and regulations applicable to your move. This includes providing any required personal documentation for customs (e.g. copies of passport, visas, work permits, inventory lists) and adhering to customs guidelines on restricted goods. If permits or special approvals are required for certain items, you are responsible for obtaining them (CUBIQ can assist with guidance). 

Payment of Duties/Taxes: You are responsible for any government-imposed fees such as customs duties, import taxes, or quarantine inspection charges at the destination, unless otherwise explicitly stated in your contract. CUBIQ will help estimate these if possible and facilitate the process, but such charges (if applicable) are typically paid by the consignee (you) directly. 

Availability and Cooperation: You (or your authorized representative) should be available on agreed pickup and delivery dates to grant access and verify services. Promptly respond to communications from CUBIQ and vendors regarding scheduling or documentation. If you cause delays (e.g. not being available at delivery), you may be responsible for any resulting storage or waiting charges per vendor policies. 

Inspection and Claims: Upon delivery, it is your responsibility to check your goods and report any loss or damage immediately (see Section 7 on Claims and Disputes). Timely notification allows issues to be addressed promptly.

4. Payment Terms

Customer agrees to the payment requirements as detailed in CUBIQ’s Payment Terms (attached or provided separately). Key points are: 

Upfront Payment: You must pay the quoted amount (and any agreed adjustments) before services begin, to be held in escrow as described. CUBIQ has no obligation to commence services until full payment (or an agreed deposit) is received. 

Escrow and Release: You acknowledge that payments will be held and then released to vendors in instalments as milestones are completed. This ensures vendor accountability. You authorise CUBIQ to release payments to vendors upon confirmation that milestones are completed, in line with the Payment Terms. 

Additional Charges: If, during the move, additional services are requested by you or required (e.g. extra items, special packing, long carry, shuttling, storage, redelivery due to your unavailability, etc.), or if your shipment’s actual volume/weight exceeds the initial estimate, additional charges will apply. CUBIQ will inform you of any price changes and, when possible, seek your approval. You agree to pay for any legitimate additional costs incurred for your move. These may be billed through the platform and subject to escrow as well. 

No Set-offs: Payment must be made in full as per the agreement. You cannot withhold any part of payment on the grounds of a claim or dispute with CUBIQ or any vendor (except through the escrow mechanism for unresolved issues). Disputes will be handled as per Section 7, rather than by withholding payment outside of the escrow process.

5. Limitations of Liability

Indirect & Consequential Damages: CUBIQ is not liable for any indirect, incidental, or consequential losses or damages. This includes, for example, lost profits, lost business opportunities, or emotional distress arising from delays, damages, or issues during the move.

Overall Liability Cap: To the fullest extent permitted by law, if CUBIQ is found liable for any claim arising out of the services, our liability shall be limited to the amount you paid to CUBIQ for that specific move (or the portion of the move in question), or if required by an applicable convention or law. This limitation applies to any and all claims in aggregate.

Third-Party Performance: Since independent vendors actually carry out the physical services, CUBIQ is not responsible for loss or damage caused by the acts or omissions of those third-party service providers, except to the extent required by law or covered by the vendors’ contractual obligations. We do facilitate communication and claims with vendors, and we vet and monitor them carefully, but we cannot guarantee their performance beyond what is stated in their own terms. Each vendor may have liability limits under law or their service contracts (for example, ocean carriers operate under maritime law limits). CUBIQ’s liability will not exceed the limitations of the responsible service provider and is often much less due to our role as intermediary.

Force Majeure: CUBIQ is not liable for failures or delays in performance that result from events beyond our reasonable control. This includes events such as natural disasters, extreme weather, port closures, war or terrorism, labor strikes, global pandemics, sudden regulatory changes, or any other unforeseeable and unavoidable occurrences. If such events occur, we will make reasonable efforts to resume services and keep you informed, but some delays or changes in plan may be inevitable.

No Warranty on Transit Times: While we give estimated schedules, CUBIQ does not guarantee transit times or delivery dates. Shipping and delivery timelines can vary due to customs procedures, carrier schedules, and other factors outside our control. Any dates we provide are good-faith estimates. There is no financial guarantee or penalty from CUBIQ for a shipment arriving outside of estimated windows, unless a separate service-level agreement explicitly provides for it.

6. Insurance and Damage/Loss Claims

Mandatory/Recommended Insurance: As noted in the Payment Terms and your quote, comprehensive insurance coverage for your goods in transit is highly recommended and may be required. If you have purchased transit insurance (through CUBIQ or independently), any loss or damage to your goods should first be claimed under that insurance policy. CUBIQ will assist in providing any documentation needed for your insurance claim (e.g. inventory, condition reports).

Limited Carrier Liability: If you did not purchase full insurance, or if insurance does not cover the loss, you understand that the default liability of carriers and moving companies is limited. For example, ocean carriers and international movers often operate under limited liability rules (such as a set amount per kilogram or per item, which is typically much lower than actual value). This means without insurance, compensation for lost or damaged items may be minimal or based on weight, not replacement value. CUBIQ and its vendors do not automatically provide full value liability coverage unless explicitly stated.

Notification of Damage: Upon delivery, you (or your representative) should inspect your items. Any loss or damage noticed at delivery should be noted on the delivery record or device provided by the delivery team. You must notify CUBIQ in writing of any loss or damage discovered as soon as possible. In any case, notice of a claim should be given no later than 7 Business days after delivery (or after the service was performed, in case of partial loss), otherwise it may be difficult to ascertain the cause and responsibility.

Claims Process: CUBIQ will coordinate the claims process with the relevant vendor and/or insurer. This means if something is damaged, we will help you file a claim with the insurance (if you have coverage) or with the liable vendor. You may be asked to provide evidence of the damage (photos, descriptions, proof of value). We will investigate alongside the vendor. Settlement of claims for loss or damage will typically be according to the insurance terms if insured, or according to the vendor’s liability policy (which may be limited as mentioned) if not insured. CUBIQ does not directly pay for or replace lost/damaged items out-of-pocket beyond what is recovered through these channels, except where required by law or if it’s proven that CUBIQ’s own negligence (apart from vendor actions) directly caused the loss.

7. Dispute Resolution

We are committed to customer satisfaction and will work to resolve any issues that arise. The following steps outline our dispute resolution process: 

Internal Resolution: If you have a complaint or dispute (whether about service quality, charges, or any other matter), please contact us or your move coordinator first. We will investigate and attempt in good faith to resolve the issue promptly. This may involve discussions with you and the vendor to reach an amicable solution, providing a service recovery, or a financial adjustment as appropriate. 

Escalation to Management: If the frontline support cannot resolve the issue, you may request escalation to a CUBIQ manager. They will review the case and propose a resolution or compromise. 

Arbitration/Legal Action: In the unlikely event we cannot reach a mutually acceptable resolution, the dispute may be resolved through arbitration or legal means. Unless prohibited by applicable law, CUBIQ may require that disputes (that cannot be settled informally) be submitted to binding arbitration rather than resolved in court, in accordance with an agreed arbitration process. (Details of any arbitration clause, if applicable, will be provided in the final contract version of these terms.) Arbitration allows both parties to have a neutral third-party hear the case and make a binding decision. If arbitration is not in effect or enforceable, then the dispute will be subject to the jurisdiction of the courts as outlined below. 

Governing Law: These T&Cs are governed by the laws of [Jurisdiction to be specified]. In cases that proceed to formal legal action, the courts of [Jurisdiction] shall have exclusive jurisdiction, except where local consumer protection laws require otherwise. (If you are a consumer in a country with mandatory protections or forums, those will apply as required by law.)

8. Miscellaneous

• Amendments: CUBIQ may update or modify these Terms & Conditions from time to time. However, the terms in effect at the time of your booking will apply to that move. We will notify you of any material changes to terms for future services.

• Severability: If any provision of these T&Cs is found to be invalid or unenforceable by a court or competent authority, that provision will be severed and the remainder of the terms will remain in full effect.

• Entire Agreement: These T&Cs, together with the Proposal/Quote, Payment Terms, and any addenda or written agreements provided for your move, constitute the entire agreement between you and CUBIQ regarding our services. They supersede any prior verbal or written representations.

• No Waiver: If CUBIQ does not enforce a certain provision of these terms at any time, it does not mean we waive our right to enforce it later.

By accepting our services, you confirm that you have read and understood these T&Cs. We value your trust and aim to deliver on our promises while also protecting all parties involved through these clear terms. If you have any questions or concerns about the above terms, please reach out for clarification before proceeding with your move.

This website is operated by CubIQ Global (“CubIQ”, “we”, “us”, or “our”). By accessing or using this website, you agree to the terms of this Disclaimer, as well as our Terms & Conditions and Payment Terms. If you do not agree, please do not use this website.

1. General Information Only

The content on this website is provided for general information and marketing purposes only.

Nothing on this site is intended to:

• Constitute legal, tax, immigration, customs, insurance, financial, or other professional advice; or

• Replace advice from qualified professionals or local authorities in the countries involved in your move.

You should not make decisions solely on the basis of information on this website. Always confirm requirements (such as customs rules, duties/taxes, visas, residence permits, and insurance coverage) with the relevant authorities or your own advisors before shipping your goods or relocating. 

2. Service Descriptions and Quotes

Any descriptions of services, routes, timelines, examples, or case studies on this site are illustrative and may not match your specific move. They do not constitute a binding offer. Final service scope, pricing, and conditions are defined in:

• Your individual Proposal / Quote;

• The applicable Terms & Conditions; and

• The Payment Terms accepted at the time of booking.

Transit times, cost estimates, space availability, and routing are based on information available at the time of quoting and may be affected by factors beyond our control (such as carrier schedules, port congestion, customs processing, regulatory changes, and weather). All dates and figures provided on the website should be treated as estimates, not guarantees. 

3. Marketplace & Third-Party Service Providers

CubIQ operates as a coordination and marketplace platform, connecting customers with independent moving, transport, and logistics providers (vendors). We typically do not own trucks, ships, or warehouses and do not physically handle your goods ourselves.

While we carefully vet our partners and monitor their performance, each vendor remains responsible for the execution of the services they provide. Any vendor-specific terms, conditions, or limitations of liability may also apply.

Information on this website about vendors, routes, or services:

• May be based on data provided by third parties;

• May change without notice; and

• Is provided “as is” without warranty as to completeness, accuracy, or availability.

4. Payments, Milestones & Insurance

High-level descriptions on this website of our milestone-based payment model (for example, paying upfront and releasing funds step-by-step as your move reaches “Packed”, “In Transit”, “Delivered”, or similar statuses) are summaries only. The legally binding rules for how payments are made, held, released, adjusted, or refunded are set out in our Payment Terms and in your specific quote or agreement.

Similarly, any descriptions of insurance options on this website are for general guidance. Actual coverage, exclusions, limits, and claim procedures are governed by the relevant insurance policy wording and/or vendor terms, not by the brief explanations on this site. You remain responsible for ensuring that any insurance you select is adequate for your needs.

5. No Warranty

Although we aim to keep the information on this website accurate and up to date, we do not make any representations, warranties, or guarantees (express or implied) that:

• The content is complete, accurate, reliable, or current;

• The website will always be available, uninterrupted, secure, or free from errors; or

• The website or any server that makes it available is free of viruses or other harmful components.

Your use of the website and your reliance on any content is entirely at your own risk.

6. Limitation of Liability

To the fullest extent permitted by applicable law, CubIQ and its officers, employees, agents, and affiliates will not be liable for any:

• Indirect, incidental, consequential, special, or punitive damages;

• Loss of profits, revenue, data, or business opportunities; or

• Losses arising from your use of, or inability to use, this website or any content on it.

Any liability we may have in relation to an actual booked move is governed strictly by our Terms & Conditions, Payment Terms, and any applicable service agreement, which may include specific caps and exclusions of liability. In the event of any conflict between this Disclaimer and those documents, the latter will prevail for booked services.

7. Third-Party Websites & Links

Our website may contain links to third-party websites, tools, or resources (for example, carriers, customs authorities, or partner platforms). These links are provided for convenience only. We do not control, endorse, or assume responsibility for:

• The content, accuracy, or security of any third-party site; or

• Any products, services, or information offered on or through such sites.

Accessing a third-party website is at your own risk and may be subject to that website’s own terms and privacy policy.

8. Changes to the Website and This Disclaimer

We may update, modify, or remove content from this website at any time, without prior notice. We may also update this Disclaimer from time to time. The version posted on the website at the time you access it is the version that applies.

For booked services, the terms in effect at the time of your booking (as accepted in your proposal/quote and accompanying documents) will apply to that move.